1. The service
MaxesFlow brings together AI conversations in Chat, assistants and creation tools in Studio. Chat projects organize conversations, instructions and sources. Studio media tools have their own workflows; selecting a project does not grant access to someone else's files.
Available features and models are shown in the product. An option may become unavailable because of capacity, permissions or a provider issue. Listing a model does not guarantee continuous availability.
2. Your account and workspaces
Provide accurate account information and protect your credentials. You are responsible for authorized use of your account and the content you submit. Do not use another person's account without permission.
Workspace roles and permissions determine what each member can view or change. Review invitations, permissions and sharing links before making content available.
3. Content and AI responses
You retain the rights you hold in the content you submit. To carry out your requests, the service processes that content and may send it to the services needed for the task. Only submit material you have the right to use.
AI responses can contain errors, omissions or content similar to other responses. Check facts, sources and rights before publishing or making decisions. AI does not replace professional assessment where specialist advice is needed.
4. Responsible use
Do not use the service for illegal activity, fraud, rights violations, exploitation of vulnerabilities or unauthorized access. Do not bypass permissions, security limits or abuse controls.
Files, sharing, automation and media are subject to technical and abuse protections. These protections do not authorize additional charges or make any feature unlimited.
5. Plans and usage
Subscriptions are monthly. The plans page and payment confirmation show the fixed price in your chosen currency, included credits, features and subscription period. Review these details before completing your purchase.
Credits are used in Chat and Studio. Chat usage varies with the model, conversation context and response length. Studio usage varies with the modality, model and settings such as quantity, resolution and duration. Estimates help you compare options; charges reflect confirmed usage.
Your balance and the offer limits restrict further usage. These terms do not authorize overage charges, automatic top-ups or an upgrade to a more expensive plan without your purchase. An estimated quantity is not a promise of a fixed number of messages or creations.
6. Payment and cancellation
The price, currency, billing period and renewal terms are shown at purchase. Visit your subscription area to check your plan, receipts and management options.
Changes to prices or terms respect the purchased offer and applicable rights. Canceling a renewal and requesting the return of a payment are different requests.
7. Cancel your subscription
Managing or canceling subscription renewal is not the same as requesting a payment refund. Check the options in your account and when cancellation takes effect.
Check your subscription status in the subscription area. For a refund, review the conditions and request details below.
8. Statutory withdrawal
For purchases covered by article 49 of Brazil's Consumer Protection Code, you can withdraw within seven days of signing or receiving the service, as applicable. You do not need to provide a reason to exercise this right.
Using the service does not automatically waive mandatory rights. When statutory withdrawal applies, amounts paid must be returned as required by law, without a penalty for exercising that right.
9. Refund requests and incorrect charges
For a duplicate charge, an amount different from the offer or an unrecognized payment, provide the date, amount and transaction reference from the receipt. This helps locate the payment without requesting full card details.
Provide your account email, charge date and amount, receipt reference if available, and whether you want to cancel renewal, request a refund or dispute a charge. For statutory withdrawal, simply communicate that decision.
Do not send a full card number, security code, password or authentication code. Keep a copy of your request and the response to track support.
Brazilian Decree 7,962/2013 provides for immediate acknowledgment of requests and a response from the supplier within five days. For withdrawal, it also requires immediate communication to the financial institution. Those duties are not a promise that the credit will appear on the statement within the same period.
10. Personal data
The Privacy Policy explains how data is used and where to find your account controls. Accepting terms of use does not authorize every possible use of personal data. Where an activity requires consent, it must offer a specific choice.
11. Support and your rights
You may request information and raise issues with the service or billing. Mandatory consumer rights remain protected, including statutory guarantees and complaint mechanisms.
Changes to these terms do not remove rights already secured by your subscription. There is no requirement to waive rights, accept arbitration or use a court that prevents you from exercising your rights.